Archive for August, 2010

Aug-11th-2010

Financing Your Franchise Business

Due to the recent economic downturn, many people have begun taking their financial matters into their own hands. With long term job security becoming a thing of the past, many people are turning toward small business ownership to declare their financial independence. Buying into a franchise is one way that people are setting their plans into motion. The risks and rewards are great in any new business venture, but first thing, how are these people getting started? The first thing you need to get squared away is financing, but how? There are actually many options to secure financing for a new franchise and it will be up to you to decide which fits your situation.

Once you have researched franchises that you are interested in and made a decision on which you would like to invest in, you need to decide how you will pay your start-up costs. The Small Business Administration, a branch of the US government, can help you find grants and venture capital but they do not offer loans to cover all costs. You can present your business plan to your personal bank, but recent events have caused banks to tighten lending restrictions, especially with things like small businesses. In fact, it’s likely that to secure a business loan through your personal bank you would need nearly one-hundred percent collateralization. You may also talk with your franchisor about a start-up loan, or liquidate your own personal assets. In recent years, the most popular ways to acquire funding for buying into a franchise is to either borrow from your existing 401(k) plan, or to take advantage of a government “loop-hole” called ROBS, or Rollovers as Business start-ups, which involves transferring your current 401(k) or IRA into your new business to be used as start-up cash.

Aug-6th-2010

Best Customer Service

Best customer service implies practices that bring in and keep clients. The fact that customers are the live wire of businesses cannot be overemphasized. And so also the term customer-service. The mega firms know this and always get out of their ways to offer their clients the best of customer service.

Customer service training is the norm these days for companies that intend to make their sales hit the roof. These trainings focus on both attitudinal and intellectual approaches to service. Personnel are taught the need to follow critical paths to service and also have the attitude to serve at the same time. Dell Computers’ staff imbibe good customer service skills and always make sure the customer always get what they want through a laid down system.

Critical paths are laid down procedures for attending to customers. The customer is king, thus the need to apply etiquette in dealing with them. Firms even go as far as fronting these etiquette in their words and actions. You have them in most slogans these days. Departments are also set aside for this purpose. And the result do, indeed speak for themselves.

Customer service training also allows the personnel a chance to be themselves as they serve their customer. The Promus Hotel, spread all over the world, allows its staff use their personal discretion as they attend to clients. Any customer that is not satisfied with his/her stay is not billed. And any staff can make good this guarantee, at any time.

Successful firms combine both this attitudinal and intellectual approaches. The idea is to offer world class service, like the client wouldn’t get someplace else. The clients relate with the firm on personal terms and feel much appreciated. This certainly brings them back, and naturally brings in more business.

Aug-1st-2010

Business Integrity

With a world that spins on instant gratification many people are trying to find the easy way to success. The problem with this “make money fast” type of thinking is not only is it misleading, but it also devalues many things in life that are most definitely “worth” working for. When I started one of my first business ventures many years ago a very successful person in the same business told me something that still rings true today, he said “Nick, anything worth having, is worth working for”. If you are trying to build an income on illegal, immoral or just on unethical practices in general, you will soon find out that those quick dollars simply do not last. Honest work equals honest wages and this is also very true when it comes to internet marketing.

Why Should I Build My Business On Integrity?

This is a question many people are asking when they see somebody make some fast dollars by sniping sales, stealing another’s intellectual property or other shady business practices. Well, we all know how this plays out in the long run. One way or another your time runs out, you get caught or you simply run out of other people’s ideas to take. Finding a solid way to grow and build a business is the only way to guarantee that you will continue to be successful in the future. Shady practices will only end you up with banned accounts, burned bridges and maybe even on the wrong side of some bars, if you know what I mean.

How Do I Know If I Am Making Solid Business Decisions?

In most cases, if you have to ask yourself if you are doing something wrong, you are. It’s that simple.

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