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A potential business owner that has an interest in purchasing and running a franchise would benefit from the services of a franchise consultant. A franchise consultant can provide expertise and guidance throughout the entire process. Listed below are 12 reasons that it is advantageous to use this service.

1. The service is free to the franchisee, with the franchiser covering the consulting fees.

2. The service is personal and confidential.

3. The consultant guides the potential franchisee through the entire process of deciding whether to become a franchisee, and how to go about it.

4. A detailed profile including an evaluation of the potential owner’s experience, interests, and goals is complied in order to match the new franchisee with the most suitable opportunity.

5. Education is provided on the various types of ownership and investment options.

6. Investigation into the most suitable opportunities that are available is done by the consultant.

7. Initiation of contact with company representatives is part of the service.

8. The consultant helps to verify each company’s success and track record.

9. The potential business owner saves time and money by having the experts perform research on various opportunities.

10. The consultant acts as the one-stop shop, answering questions and referring the potential owner to other resources as necessary, such as financial or legal advisors.

11. The consultant works with all types of franchises, including full-time, part-time, new units, and re-sale franchises.

12. Complications and confusion are virtually eliminated by having an expert perform these services.

Overall, a franchise consultant will help you determine if franchising is right for you and if so, what type of franchise opportunities you are most likely to succeed in.

If you’ve been in business very long, you’ve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that’s going to “shut your business down” because they conjure up in their minds that you might have breeched your privacy policy, or the one that takes complete advantage of your money-back guaranty. My favorite has to be the one that calls and screams vulgarities into the phone for apparently no reason.

It doesn’t happen often, but if you’re going to be in business, you will run across some nut cases from time to time. Some can be diffused, some can’t. That’s just the way things go in business.

There are some simple techniques for dealing with irate customers without burning yourself an ulcer over them and without telling them you hope they get cancer and die!

Here are some tips you may find useful…

1. Don’t take it personal

There is one thing that almost all nasty customers have in common. They try to attack you on a personal level. Name calling is not unusual. When you take it personal, you are likely to get into a yelling match with the customer which resolves nothing and only stands to make things worse. Try to diffuse the situation – kill the anger with kindness so to speak. If that doesn’t work, ask them to contact you again once they have calmed down and are willing to speak reasonably. Refuse to speak with a customer in an irate state. You don’t have to put up with abuse ever.

2. Don’t overdo the “customer is always right” concept

A couple of months ago I had a small kitchen fire in my home. All is well now, but for a few days my family and I camped out in a hotel room and once we returned home we had no oven (it was destroyed in the fire) so we were forced to eat every meal out for several days.

On the day of the fire two representatives from the insurance company told me to “Hold on to your meal receipts, send them to us and we’ll cover your meals plus sales tax.” After the contractors restored my home and we settled back in, I was preparing to mail in my meal receipts for reimbursement and I gave my adjuster a quick call before dropping the envelope of receipts in the mail. He explained that reimbursement was actually for 50% of meals and not 100%. While a partial adjustment made sense to me, I clearly recalled two company representatives promising to “cover meals plus sales tax.”

My adjuster became sarcastic and defensive in both his words and tone and said, “No one in this entire company would have told you we cover 100% of meals. Our policy is to cover 50% because you would have been eating even if the fire had not occurred.”

I was livid. Now it’s no longer about the issue, it’s about the principle. So what did I do? I assembled all the facts that supported my case, presented an opening argument to the company’s corporate office calmly and methodically, and finally delivered a fervent and succinct summation of my evidence and closed the deal—walking away with 100% of my meal charges.