Jan-11th-2010
At the beginning of my creative career, I volunteered as an overnight deejay at a college radio station. I loved playing the music and interacting with insomniac listeners, but I got a real kick out of reading the news. I would tear copy straight off the wire service printer and if I was lucky, I had a producer turn that raw newsfeed into informational text that I read into the microphone. The text was broken up into reasonable sentences that were designed for easy delivery over the air. When my producer didn’t show up for my shift, I did this myself I’d mark up the page, insert pauses, and emphasize the words and sentence clauses that I wanted to stress. If I couldn’t be understood over a fuzzy and weak AM signal, then what was the point of taking five minutes at the top of the hour to deliver the news? I had a lot of fun and I learned how to “speak” all over again. Whenever I do any live speaking today, I use the same exact techniques that I learned while the “On-Air” sign was flashing above the studio. I mark up my speech or the text passage I’m reading because I know that impact is everything. If I lose my breath in the middle of a sentence, then it’s too long. If the last word of a sentence drops out inaudibly, my message is lost. If I stumble on an unfamiliar word or name, my audience loses confidence in my message.
This is a preview of
Creating a Call Center Script
.
Read more.. (1063 words)
Posted in Costumer Service by: admin -- No Comments -- ReadMore
Jan-6th-2010
You’ve landed what you thought was the job of your dreams. Each stage of the interview went smoothly – you sold them on your skills and expertise, and your prospective boss sold you on the position and benefits of joining the company. He/she seemed excited about extending an offer. And then, with offer in hand, it was thrilling to give your notice (or tell your friends you’re finally employed after a long stint of unemployment!). All seemed right with the world.
You’ve now been on board a few days… a week… perhaps even a month. Suddenly you’re not so sure you’ve made the right decision. The job that seemed like a dream is starting to feel like a nightmare. Perhaps the position isn’t what you thought it would be; it’s either too narrow, too broad, not challenging enough, or more of a stretch than you imagined. Maybe the company isn’t measuring up. Or, perhaps your boss isn’t the caring, supportive mentor you thought he/she would be.
In a state of confusion, you wonder what you should do. Stick it out? For how long? Leave? Then what? The decision to stay or leave a new job is a personal one, with no right or wrong answer, as everyone’s situation is unique. And most people, at one time or another, have been faced with this dilemma. To help you think through your next move and determine what’s right for you, here are some questions you may want to ask yourself:
Is it just the newness of the job? Changing jobs can be an unsettling experience. In your previous job, you knew your way around – you knew what was expected of you; you knew your job; you knew the players; you felt like you belonged. In a new job, however, it takes time to learn the ropes and feel like you’re truly adding value. Sometimes it’s best to give yourself time to get over the “newness” and then decide if the job is right for you.
This is a preview of
“New Job Blues … Now What?”
.
Read more.. (1000 words)
Posted in Careers by: admin -- No Comments -- ReadMore
Jan-2nd-2010
One of the toughest obstacles we face when working from home is making it appear that we’re not, in fact, working from home. When clients call and there are kids screaming in the background, pets barking and meowing and timers going off for laundry and cooking, it doesn’t appear professional. So, how can we appear more professional?
Tip # 1: Have a clean, professional website with your own domain name.
Do not, under any circumstances, have a “free” website hosted on another domain name with other company’s ads all over the place! This is one of the biggest no-no’s out there! Decide, instead, that in order to appear professional, you must invest in a professional website. If you aren’t skilled in web design, hire someone to do it for you or barter with another home-based business owner who does do web design. Choose a domain name that is closely related to your business’s name.
Tip # 2: Invest in a separate phone line or in a distinctive ring tone for that line.
Most phone companies offer a plan where you can have two or more numbers ringing to one phone line with distinctive rings. It’s usually better to have a separate phone line in your office, in order to avoid after-hours phone calls from clients. This also enables you to “shut the door” on work when you’re not there. Use a professional voicemail message or answering machine message and check the messages often.
This is a preview of
5 Tips To Make Your Home-Based Business Not Appear "Homemade"
.
Read more.. (594 words)
Posted in Home Based Busines by: admin -- No Comments -- ReadMore
Jan-1st-2010
Here are four things you should keep in mind as you build your company’s brand:
1) Own the “Significant Thing”: Dole tried to be all things to all people spend your time focusing on a single clear message. Mercedes-Benz owns “ Engineering “ in the car industry because it’s focused on that singular message for decades.
2) Consistency is key: consistent presentation will ensure that your customers recognize you. Be consistent in the use of logos, taglines, visual elements, tone, and ad copy. Coca-Cola it is one of the most recognized brands in the world because they haven’t changed in decades. Make sure your brochures, website, Direct mail, and all the other advertising have the same feel and message.
3) Make your message relevant: know your audience, know what they care about and how to speak to them. Make sure what you sell is what they need. Remember the conversation should always be about your audience, not you.
4) Use a strong offer to motivate: you want your audience to remember you and you want its members to buy from you. You need to move them to action. A strong offer should give them a reason to buy. Make the offer clear and appropriate for your brand.
Every time a customer comes in contact with your brand, they will have either a positive or a negative experience. Those experiences will add to their perception of your brand. Those experiences are recalled later when it’s time to make a purchasing decision. How do you want your brand to be remembered when the time comes for a prospect to buy? You need to start building that positive perception today and do whatever is necessary to maintain it.
Good luck.
Posted in Advertising by: admin -- 2 Comments -- ReadMore